HOW TO FILE A COMPLAINT WITH THE FEDERAL TRADE COMMISSION

[Bubba]

Section 15 article (b) of the Levins Bend purchase agreement states:
(b) Insulation. Pursuant to the Federal Trade Commission's Trade Regulation Rule on labeling and advertising of home insulation (16 CFR, Part 460), the type, thickness and R-Value of the insulation that will be installed in each part of the Unit are as follows:

Location.......................Type...............Thickness.......................R-Value
Exterior Walls.................Batt...............6 Inches.........................R-13
Roof..............................Rigid..............2 Inches (minimum).........R-16

If Section 15 article(b) is in all 190 Levins Bend purchase agreements, it would appear that the developer must comply with: "INSULATION WILL BE INSTALLED IN EACH PART OF THE UNIT". It appears AIG Baker may have failed to insulate condo ceilings and walls as called for in the contract. Without the 2 Inch rigid roof insulation mounted to the underside of the concrete then covered with sheet-rock, condo owner have no accoustic/thermal insulation in their ceilings (and possibly walls).

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Q. What should I do if I don't get information about the R-value from the manufacturer, retailer, installer or new home seller?
Report it to the Federal Trade Commission. Use the online complaint form at ftc.gov; call toll-free: 1-877-FTC-HELP (382-4357); or write: Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580.
The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters Internet, telemarketing, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

FEDERAL TRADE COMMISSION
Federal Trade Commission Consumer Response Center
Room 240-H
Washington, D.C. 20580
1 (877) FTC-HELP
1 (877) 382-4357

Donald S. Clark
Secretary of the Commission
HTTP://WWW.FTC.GOV.